Apple9 is a UI/UX design, branding & app development agency in New York.

Apple9 is a UI/UX design branding & app development agency in New York.

User experience is more than a capability for us. It’s at the core of everything we do here at Apple9. We started in New York as a UI/UX design agency and website design company focused on mobile apps but quickly expanded our offering to web applications, enterprise software, and emerging technologies such as AR/VR and wearables. The UX UI and web design projects we take on range from building a new product to redesigning an existing mobile app, website, or enterprise software. We do everything you might need to bring a successful digital product to life: user research, product strategy, user interface, and user experience design, usability testing, prototyping, web design and development.

It’s no surprise that our web design clients are often the same companies who hired us for UI/UX design projects, because who can explain the product better than the people who designed it? We’re a web design agency that believes a great website should efficiently convert visitors to customers while providing a delightful web experience that’s true to the brand. Good UX UI design of a digital product or website leads to higher conversion rates. That’s why unlike other web design agencies, we have UX designers collaborate with web designers on all website design projects.

We get this question a lot. There are many competent UX agencies in New York alone and even more globally. It’s hard to be different when the standard is so high.

So how do we stand out? First and foremost, it’s the quality of our UX UI design work and the craft it takes to make it. The digital products and user interfaces we create are easy to use, look great, and represent your brand in the best way possible. Then, it’s the people who make your project a reality. We always assign a multidisciplinary team of senior UX UI designers, developers, and other specialists led by one of our design directors and overseen by a co‑founder.

Finally, unlike most traditional digital design firms and user experience designers, we combine creative and product design capabilities under one roof and on the same project. Imagine a branding firm meets a UI UX design agency — that’s us.

Yes, we can. We’re world‑famous for creating marketing websites that meet our clients’ goals by merging brand storytelling and award‑winning web design with the latest and greatest web technologies. Our sites convert well, and people share them like crazy, which helps us get new clients who are already huge fans of our work.

For example, the new Zenefits.com website we recently redesigned has seen a whopping 147% spike in conversion. Yes, that’s 2.6 times more. With each new project, we challenge ourselves to try something new, like improving our processes to optimize costs or simply work faster without losing quality.

Our web design company is ideally equipped to deliver websites for tech startups unlike other web design firms who mainly work on web design for traditional businesses.

Yes, we do. First and foremost, we're a user experience agency, branding is an integral part of any UX UI design project. We position ourselves as a new kind of branding agency focused on tech companies, digital products, and direct‑to‑consumer brands. Not so many UX design agencies can create a visual identity for a coffee shop like we did for Joe & The Juice. Our branding capabilities include research, brand and digital strategy, logo design, visual identity, graphic design, motion design, and style guide development, and web design, among other things.

However, our clients often provide us with either a brand strategy or even a complete visual identity package. In these cases, we use the current brand foundation as a starting point, not just carefully applying it to whatever we’re designing but making sure we extend and enrich the brand while staying true to its roots.

As a New York‑based UX design agency, we partner with startups big and small all the time. What can be better than helping founders bring to life ideas the world has never seen before? We enjoy a fast‑moving environment that challenges our skills and process. The ultimate achievement for us is seeing our startup clients grow and take over the world.

We worked with Uber when they were a team of ten and helped design such iconic products as Path and SendGrid. We have special discounted rates for startups we believe in. Email our CEO Carl to learn more.

Yes, we’re up to the challenge. We’re one of the few user experience firms specializing in enterprise UX design and digital transformation of legacy business software. We’ve perfected our process over the years, modernizing digital platforms for Fortune 100 companies such as ADP, Amazon, and Facebook. We start each new enterprise UX project with a deep‑dive discovery and research to fully immerse ourselves in the industry and project specifics.

We're a full-service digital agency and our services span from user research and information architecture, UX UI design, prototyping, and user testing to full‑stack development and design systems. Our UI UX design firm acts as an independent entity that moves fast, avoiding the bureaucracy of a large organization, often working hand‑in‑hand with innovation labs and in‑house UX teams.

Our UI/UX design process is based on the design thinking methodology, which allows us to be flexible, adapting to almost any project type and collaboration model. While each UX UI design engagement is unique, we always go through the following key phases:

Discovery & Research
We usually start by consolidating all available project documentation and scheduling UX workshops with your team. During those sessions, we interview key stakeholders, collaborate on requirements, as well as ideate, and plan the next steps. When possible, our UX designers talk to your current or potential customers to understand their needs and pain points. In some cases, we may need to audit your existing product to identify opportunities for improvements to user experience. We will also review competitor products, gather visual design references, and document best practices.

Digital Strategy & Concepts
Based on the discovery & research results, we synthesize a digital strategy and define a UX approach to drive our design process. Since we're a UI/UX design agency, we will explore different concepts to establish such core elements as information architecture, key screen layouts, and UI design direction. We then validate the resulting concept with users and stakeholders. Once the feedback is in, we make necessary updates to proceed with designing the rest of the product.

UI/UX Design
After the UI design concept has been approved, we start designing the UI and UX, continuously conducting user tests, and iterating along the way. The UX UI design main activities include user flow mapping, wireframing, user interface design, interaction design, and prototyping. We hand off design assets to developers using tools like Zeplin and provide a comprehensive style guide that includes a UI component library, UX guidelines, and complete user flows.

Learn more about our UI design studio process and deliverables here.

If you're looking for a UI/UX design agency, please send us an email first with a quick summary of your project or an RFI/RFP. We usually reply within 24 hours to schedule an introductory call and ask any immediate questions. During our first call, we will ask a lot of questions about the project goals, audience, budget, timeline, and other essential details. We can sign an NDA if necessary, but we always treat all client conversations as confidential. We recommend contacting several user experience design companies to compare their prices and UX UI approach.

While many UI & UX design agencies only work by the hour, we try to estimate the project cost as precisely as possible before we start. After the call, we may request various documentation such as a design brief, project requirements, past designs, etc. If we’re redesigning an existing digital product, we’ll want to schedule a demo or try it ourselves.

We will email you a proposal and can schedule a video call to walk you through it. The UX design agency proposal will include a detailed description of our UX UI approach, project phases, activities, and deliverables, design team composition, and relevant case studies.

Our website design and development team is globally distributed. Our headquarters is located in New York, NY, and we have 2 satellite offices located in Pittsburgh, PA & Saigon, Vietnam. We also have some remote employees across the Unites States, Europe, and Asia. We work with clients in 10+ countries so wherever your located we can work with you to deliver a website experience that gets you results!